Port Lansing

For over a quarter of a century, Passageways travel an American Express® Representative has grown to become one of Michigan’s largest travel management companies. Our capabilities extend around the world in offering dynamic solutions for business, leisure and group travel.

Passageways Travel, is Michigan’s premier travel management company. With headquarters in Traverse City and Regional Business Travel Call Centers across the state, Passageways Travel produces annual sales of $80 million from branch offices statewide and corporate on-site locations. We are active members of the American Society of Travel Agents (ASTA) and subscribe to their rigorous standards for professional and ethical service.

We are a strong and profitable company and we leverage our position to negotiate significant value for our customers. We are one of the largest affiliates of American Express worldwide which in turn is among the largest global travel management companies. Our customers benefit from enhanced service support and leveraged purchasing power with travel suppliers worldwide.

Passageways Travel is highly respected as a leader in the travel industry. Our success is based on a blueprint of overlaying wide-ranging experience with a commitment to exceptional service. The result is an unprecedented level of customer satisfaction. We are advocates of Customer Relationship Management; Passageways Travel develops strategies that adapt to the needs of our customers.

All of your individual travelers enjoy the 24 hour service support that they and you deserve. As a full service travel management company, Passageways Travel offers a wide range of corporate, leisure meeting planning and association management services and we employ over 100 professionals at offices statewide, including our Southeastern n Michigan Regional Office, located in E. Lansing. We pride ourselves on attracting, training and retaining employees who demonstrate the skills, knowledge and attitudes essential to delivering superior customer service. We know that you will embrace our fresh approach to travel management.

The following points highlight the key benefits of our travel management program:

Service - Where and When it is Needed – Service is and has been our core product. Through the local personal service Passageways Travel, provides in conjunction with the American Express® Travel Services Network, we remain positioned to meet the varied and intricate needs of your business travelers.

Savings – Cost savings is a fundamental benefit of partnership with the Passageways Travel. Through our hotel and car programs and our experienced travel counselors, we have assisted our clients in saving over significant dollars since the beginning of our relationships. We will continue to deliver measurable price performance for the duration of our partnership.

State-of-the-Art Technology – Passageway Travel offers traditional travel consultants as well as on-line solutions for our customers. Our relationship with American Express keeps us apprised of technological advancements in the industry and gives us the opportunity to introduce these new products to our customers. The benefits to your company of these opportunities are significant not only in cost savings measures, but also in our ability to enhance service levels to your travelers.

Our People – The heart of our organization is the highly trained, tenured and motivated professional staff that meets our clients’ needs each day. This experienced workforce shares a commitment to total quality right along with the Management of Passageways Travel. Our human resources programs, compensation and benefit plans, training curriculum and career development have made Passageways Travel one of the best places to work in Michigan. Our people truly make the difference.